Far too often these days, what passes for tech support is an online forum where you can post a question. If you are lucky enough to even get an answer at all on one of those forums, it usually comes (possibly days later) from another user, who may not have much more experience than you do!

At Trace Systems, we believe our customers deserve better service than that.

We provide REAL technical support to our registered customers, by phone or by email, and we provide it right away. Right from the author of the programs.

If you're confused, having problems, or just plain need advice about your HIDmaker FS project, you can get expert help fast. Our customers really love that. It's something they can hardly find anywhere else these days.